Implementation is a team game and getting the right team in place at the start is important. Choose your in-house implementation team carefully. You need people with vision, who are also pragmatic. You need to build a support network within the agency to make the system work.
Then look for a really dynamic implementation partner to drive your business forward. Your partners need to be dynamic influencers who are experts in their field. It is not always easy letting go of certain aspects of control. However, bring in the right people, and the rewards will come.
The right implementation partner will also take the time to map your agency processes to the system, prior to go live. Ensuring the correct use of technologies from the outset, will make genuine long-term savings that can be used in other areas of your business.
When implementing agency tech, there will also be the need for your agency to adapt and change. This element of implementation is often overlooked. Choosing the right partners internally and externally, will help drive that organizational change.
“Tangram were brilliant in helping us identify, develop and introduce a fully integrated project management software system. Their understanding of our operational needs was invaluable in navigating through the change management process, along with their ongoing support as we continue to adopt WorkBook into our new way of working.” Nicole Sievert, Program Lead, Folk.