Implementing software can be a complex beast, but getting it right comes down to just a few simple ingredients. Understanding the business needs, creating the right solution to meet them, a robust onboarding program and keeping momentum whilst embedding the solution. We call this UNCLE©.
Understand the need
We review and assess…
Taking a bird’s eye view, we take a look at how things are currently working and provide insightful analysis. Our Business Process Optimization workshop has been crafted over the years, to do just that.
…in order to maximize your strengths…
Rather than start from scratch, we look at the parts of your business process that are working well, and use this as a starting point. This includes looking at ways to adapt and work with systems you currently have in place.
…and redesign and reshape…
We design processes and an overall ‘shape’ for your business that allows you to do what you set out to do, as well as possible. This is an iterative process, in that we continue to refine and amend our first design until it’s perfect.
We create smart systems, and then refine them with you.
Processes need support – so we work with you to implement the best software solutions for your needs. We handle every facet of implementation, from architecture and design, to end-user training and ongoing support.
We help you implement and upskill.
Working with your team, we implement the new systems so everyone is on the same page. This may mean working alongside management or running training sessions for staff.
And offer our enduring support.
We know you’ll have questions and requirements for ongoing optimizations, so we’ll be there to help you in the long run, and ensure your system continues to meet your agency goals and deliver a healthy return on your investment.