Digital transformation of legacy tools with integrations with Microsoft D365, Workday and SAP Concur

The Challenge​

Tangram has partnered with the dentsu network for over 8 years and when the creative and digital arm of the network in Australia, dentsu Creative, was looking for a new ERP system they engaged agency operation specialists, Tangram as a trusted partner on the implementation.  

Dentsu Creative needed a robust system with project management, resource and capacity planning capabilities, and project finance functionality to replace a suite of legacy tools. The platform needed to support integrations with dentsu’s existing global platforms including Microsoft D365, Workday and SAP Concur. Deltek WorkBook was selected as the ERP due to its proven success in other parts of the business and the system’s comprehensive API availability. 

"The Tangram team has demonstrated a deep understanding of our business, consistently contributing significant value to our operations. Having worked with many of our agencies, Tangram identifies efficiencies proactively and provides invaluable technical support to help us reach our goals. But what truly sets them apart is their team—friendly, approachable, and a pleasure to work with. It's not just about the results; it's about the partnership and camaraderie they bring to the table."

The Solution​

Insights and Deltek WorkBook experience  

Drawing from our extensive experience collaborating with the dentsu network, Tangram leveraged learnings and insights from other agencies’ utilisation of Deltek WorkBook. We were then able to build and configure the system to the unique requirements of dentsu Creative.  

Strategic Project Management  

The Tangram team performed multiple roles throughout the implementation including Solution Architect, Technical Architect, Implementation Project Manager, Training & Adoption Manager, as well as the role of dentsu’s internal Project Manager across integrations. We collaborated with global, regional and local teams to co-ordinate timings, tasks and dependencies to successfully align processes, integrate systems and onboard the entire dentsu Creative business to the new ERP system. From managing internal budgets to co-ordinating 20 key stakeholders across key teams, our hands-on approach guaranteed a smooth and efficient process.  

Seamless Integration  

The implementation had a strong focus on the related integrations for Microsoft D365, Workday and SAP Concur to improve business efficiency, consistency and data quality. Tangram collaborated with Finance, Operations and HR subject matter experts from across the business and designed data structures and workflows that aligned to the network’s integration requirements. Additionally, the system was designed with BI reporting front of mind to ensure that key business information and reporting metrics, including client profitability, could be delivered in bespoke BI dashboards. 

The Results

  1. Platform Deployment & Integrations  
    Successfully implemented Deltek WorkBook to 150+ users in Australia, plus integrations with Microsoft D365, Workday and SAP Concur. 

  2. Project and Stakeholder Management  
    Managed the end-to-end implementation and integration project including co-ordination of local, regional and global teams. 

  3. Management Reporting Outcomes  
    Configured the system to enable BI reporting dashboards for real-time client profitability reporting. This in turn strengthened financial management reporting processes with the detailed analysis of client profitability. 
The Tangram team has demonstrated a deep understanding of our business, consistently contributing significant value to our operations. Having worked with many of our agencies, Tangram identifies efficiencies proactively and provides invaluable technical support to help us reach our goals. But what truly sets them apart is their team—friendly, approachable, and a pleasure to work with. It's not just about the results; it's about the partnership and camaraderie they bring to the table.
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APAC

Helen Johnson 
helen@bytangram.com
+61 404 458 797

EU

Christian Arpe-Hansen
cah@bytangram.com
+45 31 36 66 03