Konnect Insights
Konnect Insights offers a unified platform for brands and their agencies: Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Surveys, BI Tools, Crisis Management – tools that help you build a stronger community.
Used by brands and agencies alike, it centralises customer and community management, supporting best-in-class customer engagement online.
Features
Social CRM
Engage with customers on the platforms they prefer to use. Use advanced and automated workflows integrated with CRM tools, so you can assign tasks to the right teams, reduce response turnaround times, and measure interactions. Make your customers happier with Konnect Insights Social CRM.
Listening
Listen to conversations from millions of web sources and social channels to learn what customers are saying, their conversations about the competition, about the segment, and how your campaigns are performing. Don’t miss a single conversation anywhere online on brands and topics that matter to you.
Publishing
The social media management platform helps you publish and schedule content on social channels with a beautiful user interface and easy-to-use tools. Advanced features such as approvals and asset libraries enable agencies and media teams to collaborate in a single workplace. Keep track of all your posts on social media and their performance without sharing credentials with anyone.
Analytics
Beautiful dashboards and BI tools will give you deep insights into how your clients or brand are perceived online. Understand share of voice, sentiment, media type, classification, social platform analytics for brand and competition, turnaround time, and more. And what’s more, all reports can be tailored to brand colors and themes.
Who Uses Konnect Insights?
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